• General

    • iDriv Ltd, trading as iDriv, is registered in England and Wales under Company Number 16766139.

    Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

    These Terms and Conditions govern all services provided by iDriv Ltd. iDriv Ltd reserves the right to amend these Terms and Conditions at any time for operational, legal, quality assurance, or development purposes. Any updates will be published on the iDriv Ltd website, and users will be notified within 14 days of any material changes.

    Continued use of the iDriv Ltd website or services following publication of updated Terms and Conditions constitutes acceptance of those changes, unless the user expressly objects in writing.

  • Contract of Service
    1. Upon confirmation of a booking, iDriv Ltd enters into a binding contract with the passenger to provide the journey as detailed in the booking confirmation. This includes the agreed pickup and drop-off locations, vehicle category, and any confirmed preferences, in compliance with the Private Hire Vehicles (London) Act 1998.
    2. All services provided by iDriv Ltd are pre-booked only.
  • Passenger Conduct and Vehicle Use
    1. Loud music is strictly prohibited in all iDriv Ltd vehicles, as it may distract the chauffeur and compromise safety.
    2. Alcohol consumption is not permitted without prior approval from iDriv Ltd. The customer shall be fully liable for any damage, cleaning, or repair costs arising from alcohol-related spills or misuse.
    3. The possession or use of illegal drugs is strictly forbidden. Chauffeurs reserve the right to refuse service to any passenger suspected of being under the influence of drugs. In such circumstances, no refunds will be issued and the full fare remains payable.
    4. Any form of physical or verbal abuse, threats, harassment, or inappropriate behaviour toward chauffeurs, staff, or other passengers will not be tolerated. Passengers whose behaviour poses a risk to safety may be refused service without refund.
    5. Smoking is strictly prohibited in all vehicles.
  • Booking Conditions and Changes
    1. As vehicles may have subsequent bookings, any extension beyond the originally booked duration is subject to chauffeur availability and discretion. Customers are strongly advised to pre-book additional hours where required.
    2. Additional charges may apply after service commencement, including but not limited to extra hours, additional stops, excess mileage, waiting time, parking fees, or address changes, in accordance with the current pricing structure.
    3. Hourly bookings must conclude in the same city as the starting location. Drop-offs in a different city may incur additional charges.
    4. Vehicle images displayed on the iDriv Ltd website are for illustrative purposes only and represent vehicle categories rather than guaranteed models.
    5. Subject to availability, customers may request a vehicle upgrade. While the upgrade request itself is free, charges will be based on the upgraded vehicle category.
  • Booking Notice Periods
    1. All bookings require a minimum notice period of 12 hours unless otherwise agreed.
    2. Booking requirements by area:
      • London: minimum 12 hours' notice
      • Outside London (UK): minimum 12 hours' notice
      • Worldwide bookings: minimum 24 hours' notice
  • Children and Special Requirements
    1. Where children are travelling, customers must request child seats at the time of booking and specify the child’s age and the type of seat required.
  • Animals
    1. The transportation of animals is only permitted with prior approval from iDriv Ltd. Guide dogs will always be accommodated.
    2. iDriv Ltd reserves the right to refuse transportation of animals (excluding guide dogs) where prior arrangements have not been made.
  • Passengers and Luggage
    1. Vehicle seating and luggage capacities are clearly stated for each vehicle category. Any excess luggage must be declared at the time of booking and may incur additional charges.
    2. iDriv Ltd reserves the right to refuse luggage or passengers not included in the original booking where safety, legal compliance, or vehicle capacity may be compromised.
  • Delays and Force Majeure

    • iDriv Ltd shall not be held liable for delays caused by factors beyond its reasonable control, including but not limited to extreme weather, traffic congestion, road closures, GPS errors, or other unforeseen circumstances. No compensation will be provided for consequential losses, including missed flights, meetings, accommodation, or connections.

  • Customer-Caused Penalties
    1. Any penalties, fines, parking tickets, or additional fees incurred as a result of customer actions or failure to obtain necessary permissions shall be charged in full to the customer.
  • Third-Party Bookings

    • iDriv Ltd does not accept responsibility for bookings made through third-party websites or ground transportation platforms. Only bookings made directly via the iDriv Ltd website are recognised.

  • Vehicle Substitution

    • In the event of vehicle unavailability due to mechanical failure or other unforeseen issues, iDriv Ltd will provide a substitute vehicle of a similar category where possible.

  • No-Show Policy
    1. A “no-show” occurs when the passenger fails to appear at the pickup location and cannot be contacted by phone, SMS, or email.
    2. No-show waiting periods:
      • Airport pickups: 60 minutes
      • Non-airport pickups: 20 minutes
    3. In the event of a no-show, the chauffeur will be released and the full booking charge will apply.
    4. Specific No-Show Conditions

      (A) Transfer Services

      • A no-show is confirmed if the customer is absent 30 minutes after the scheduled pickup time without prior cancellation.
      • Airport and train station transfers are considered no-shows if not cancelled at least 30 minutes prior to pickup.

      (B) Hourly Services (Less Than 1 Hour)

      • A no-show is confirmed if the customer does not attend during the booked period.
      • The chauffeur will wait up to 1 hour, regardless of booking duration, after which the booking is treated as a no-show.

    In all cases, the full booking charge applies.

  • Cancellations
    1. iDriv Ltd may cancel a booking due to emergencies, vehicle or chauffeur unavailability, or extreme weather. In such cases, a full refund will be issued.
    2. Customer cancellations:
      • Standard, Executive, People Carrier (MPV), and First Class bookings may be cancelled free of charge up to 24 hours before pickup.
      • Cancellations within 24 hours of pickup will incur a 100% charge.
    3. Cancellations may be made by phone, email, or via the iDriv Ltd website.
  • Changes to Bookings
    1. Destination changes during the journey are subject to review and may result in additional mileage or time charges.
  • Pricing and Payments
    1. iDriv Ltd reserves the right to revise prices due to changes in fuel costs, taxation, or other external factors.
    2. Waiting Time
      • Airport pickups include 45 minutes of free waiting time.
      • Non-airport pickups include 15 minutes of free waiting time.
      • Additional waiting time is charged at a flat rate based on the applicable hourly vehicle rate (including VAT).
    3. Additional Mileage

      Hourly bookings include a fixed mileage allowance. Additional mileage will be charged based on the applicable hourly rate (including VAT).

    4. Payment Terms

      Payments are accepted via major credit cards and are processed at the time of booking. Any additional charges incurred will be debited within 24-48 hours after journey completion.

    5. Invoices

      Invoices are issued upon completion of the journey, or within 24–48 hours where additional charges apply.

    6. Credit Card Payments

      Customers are responsible for any currency conversion or international transaction fees. iDriv Ltd reserves the right to request cardholder identification where suspicious activity is suspected.

  • Lost Property
    1. Items left in vehicles will be transferred to the Lost and Found department. Customers may recover items by contacting the chauffeur or iDriv Ltd office.
    2. Return or courier costs for lost items shall be borne by the customer. Storage is provided free of charge.
    3. iDriv Ltd is not responsible for loss or damage to personal property unless caused by chauffeur negligence. All items are carried at the customer’s own risk.
  • Complaints
    1. Any service issues should be raised with the chauffeur or iDriv Ltd as soon as possible.
    2. Formal complaints must be submitted in writing within 12 days of service completion. Complaints will be acknowledged within 12 days and responded to within 28 days where possible.
  • Amendments

    • iDriv Ltd reserves the right to amend these Terms and Conditions at any time. Continued use of services constitutes acceptance of the updated terms.

  • Contact Information

    • Email: info@idriv.co.uk
    Phone: +44 208 854 0943 | +44 780 929 1438
    Office Address: iDriv Ltd 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

    By booking with iDriv, you confirm that you have read, understood, and agreed to these Terms and Conditions.

    Thank you for choosing iDriv Ltd. We are honoured to be part of your journey.

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