Effective Date: 11 August 2026
Last Updated: 11 August 2026
iDriv Ltd ("iDriv", "we", "us" or "our") respects your privacy.
This Website Data Protection Notice explains how we collect and use personal information when you use our website, make a booking, create an account, contact us or use our private hire services.
We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
iDriv Ltd is the data controller for personal information processed through our website and in connection with our services.
iDriv Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@idriv.co.uk
Telephone: +44 208 854 0943 / +44 780 929 1438
Depending on how you interact with iDriv, we may collect:
Where you create an online account, we may collect:
We may process information relating to payments, refunds and transactions.
Payment-card information may be processed directly by our payment provider rather than stored by iDriv.
We may collect:
We may process your information to:
We process personal information using the lawful basis appropriate to the circumstances.
These may include:
Processing necessary to provide a service or fulfil a booking.
Processing necessary to comply with legal or regulatory requirements.
Processing necessary for legitimate business interests, provided that these interests are balanced against the rights and freedoms of individuals.
Processing where we have obtained valid consent.
You may withdraw consent where processing is based on consent.
When you make a booking through our website, we process information necessary to arrange your journey.
This may include information about:
This information may need to be provided to the driver or operational team responsible for fulfilling your booking.
Where required to provide or manage a journey, location-related information may be processed.
This may include:
Location information may be used for operational management, passenger safety, customer service and regulatory purposes.
Customers should only provide sensitive personal information where it is necessary for us to provide the requested service.
For example, a passenger may provide information about a disability or mobility requirement so that we can arrange an appropriate journey.
Where special category personal information is processed, we will ensure that an appropriate lawful condition under UK data protection law applies.
We may share information where necessary with:
We do not sell customer personal information.
Where Google Analytics is used on the website, it may collect information about how visitors interact with our website.
This may include information such as:
Where consent is required, Google Analytics will only be activated after the appropriate consent has been obtained.
Where Google Maps is used, the service may process technical and location-related information to provide map functionality.
Google is a separate organisation and may process information according to its own privacy documentation.
Where required, iDriv will obtain consent before activating non-essential Google Maps technologies.
Where PayPal or another payment provider is used, payment processing may be performed by that provider.
Payment providers may process:
We do not intend to store complete payment-card details unless this is specifically required and lawfully managed within our payment environment.
Customers should review the relevant payment provider's privacy information for further details.
We may appoint third-party organisations to process personal information on our behalf.
Examples may include:
Where required, appropriate contractual data protection arrangements will be put in place.
Some service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, iDriv will ensure that an appropriate legal transfer mechanism and safeguards are used where required.
We retain information only for as long as necessary for the purpose for which it was collected and for any legal, regulatory, accounting, insurance or dispute-resolution requirements.
Retention periods will depend on the type of information.
iDriv will periodically review retained information and securely delete or anonymise information that is no longer required.
We use appropriate technical and organisational measures to protect personal information.
These may include:
No online system can be guaranteed to be completely secure, but we take reasonable steps to protect information against unauthorised access, loss, misuse or disclosure.
If we identify a personal data breach, we will investigate and take appropriate action.
Where required, we will notify the ICO and affected individuals in accordance with applicable legal requirements.
Subject to applicable legal requirements and exemptions, you may have the right to:
To exercise your rights, contact:
info@idriv.co.uk
We may request information to verify your identity before responding.
Where permitted by law, iDriv may send information about services, promotions or company updates.
Where consent is required, we will obtain it before sending marketing communications.
You can unsubscribe at any time.
Essential service communications, such as booking confirmations and important journey information, are not marketing communications and may continue where necessary to provide the service.
iDriv may provide transport services involving children and young people.
Where a child travels using our services, we will process personal information only where necessary and lawful for providing the journey, safeguarding the passenger, complying with legal obligations or another legitimate purpose.
We do not knowingly use children's personal information for inappropriate marketing.
If you have concerns about our handling of your personal information, please contact us first.
iDriv Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: info@idriv.co.uk
You may also complain directly to the Information Commissioner's Office (ICO).
The ICO is the UK's independent supervisory authority for data protection.
Information Commissioner's Office
Website: https://ico.org.uk/
The ICO can provide information about your data protection rights and investigate concerns about the handling of personal information.
We may update this notice when our services, technology, legal obligations or dataprocessing activities change.
The latest version will be published on www.idriv.co.uk.
iDriv Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@idriv.co.uk
Telephone: +44 208 854 0943 / +44 780 929 1438
Website: www.idriv.co.uk
Document: GDPR / Website Data Protection Notice
Version: 1.0
Effective Date: 11 August 2026
Review Date: 11 August 2027
Policy Owner: iDriv Ltd
Approved By: Osamudiamen Ojo-Igbinoba
Position: Managing Director
Signature: O.OjoIgbinoba
Date: 11 August 2026
