Committed to Protecting Every Journey

At iDriv, safeguarding the privacy, dignity, and trust of our passengers, employees, and partners is at the heart of everything we do. We understand that every journey begins with confidence, and we are deeply committed to protecting the personal information you share with us.

This policy explains how we collect, use, and protect personal data in line with the UK General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and Transport for London (TfL) regulatory requirements.

1. Our Legal Commitment

We operate in full compliance with:

  • UK Data Protection Act 2018
  • General Data Protection Regulation (GDPR)
  • TfL Private Hire and Taxi Licensing Regulations

We take these responsibilities seriously and are dedicated to upholding the highest standards of transparency and data protection.

2. Data We Collect and Why

We collect only the information that helps us deliver safe, reliable, and efficient transportation services. We always ensure our collection is lawful, fair, and necessary.

2.1 Passenger & Booker Information

To provide a seamless travel experience, we may collect:

  • Name
  • Address
  • Mobile number
  • Email address
  • Pickup and drop-off locations
  • Special travel notes or preferences
  • Secure payment information

This allows us to tailor your journey, communicate updates, and provide the high standard of service you expect from us.

2.2 Employee & Driver Information

For operational, legal, and compliance purposes, we may collect:

  • Contact details
  • Licensing and certification information
  • Insurance and MOT documentation
  • Bank account details
  • National Insurance number
  • Criminal record checks (where required by law)

This ensures all journeys are handled by qualified and properly vetted professionals.

2.3 How We Use Your Data

Your data helps us:

  • Deliver and manage bookings
  • Ensure regulatory and legal compliance
  • Provide customer service and resolve issues
  • Improve operational efficiency
  • Maintain safety through real-time GPS tracking

We never use your information for purposes you have not been informed about.

3. Our Data Protection Principles

We honour the core principles of GDPR:

  • Transparency: We clearly explain how your data is used.
  • Purpose Limitation: Your data is used only for the service you requested.
  • Minimal Collection: We collect only what is truly necessary.
  • Accuracy: We keep your information up to date.
  • Limited Retention: We do not keep your data longer than required.
  • Security: We protect your information with strict safeguards.

4. Data Retention

To balance operational needs with privacy:

  • Booking and journey records: 12 months (TfL requirement)
  • Payment information: 7 years (accounting regulations)
  • Employee/driver records: 12 months after employment ends
  • GPS tracking data: 1 year, unless needed for an active investigation

5. Sharing Information with Trusted Partners

We only share data when necessary and always under strict confidentiality:

  • Licensed drivers
  • Customer support staff
  • Payment processors
  • IT and compliance service providers
  • TfL, police, or government authorities when legally required

We never sell personal data.

6. Keeping Your Data Safe

Your trust means everything to us. We protect your information using:

  • Encrypted storage and communication
  • Controlled access for authorised personnel only
  • Regular security monitoring and audits

Despite these measures, we also encourage passengers to avoid sharing unnecessary sensitive information.

7. Marketing Communication

  • We respect your choices. We will contact you for marketing only if you give us permission.
  • You may opt out at any time by emailing info@idriv.co.uk.

8. Your Rights Under GDPR

You have full control over your personal data. You can request:

  • Access to your information
  • Correction of inaccurate details
  • Deletion of unnecessary data
  • Restriction of processing
  • Data Portability
  • Objection to processing
  • Withdrawal of consent

To exercise any of these rights, simply contact us.

9. GPS Tracking and Journey Monitoring

We use GPS technology responsibly to:

  • Keep passengers and drivers safe
  • Provide accurate ETA updates
  • Ensure compliance with TfL regulations
  • Improve operational performance

All GPS data is handled securely.

10. Complaints and Support

If you ever feel your privacy has not been respected, please contact us immediately:

info@idriv.co.uk
We will investigate promptly and fairly.

You may also contact the Information Commissioner's Office (ICO) at: www.ico.org.uk.

11. Policy Updates

As laws evolve or our services improve, this policy may be updated. Any major changes will be communicated directly.

12. Contact the Data Controller

For all data protection questions, please reach us at:

iDriv Ltd
Email: info@idriv.co.uk
Phone: +44 2088540943 | +44 7809291438
Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

13. Governing Law

This policy is governed by the laws of England and Wales, GDPR, and the UK Data Protection Act 2018.

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