Effective Date: 11 August 2026
Last Updated: 11 August 2026
iDriv Ltd ("iDriv", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:
This policy is intended to explain your privacy rights and how UK data protection law protects you.
iDriv is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, together with other applicable privacy and electronic communications legislation.
For the purposes of applicable data protection legislation, iDriv Ltd is the data controller responsible for personal information processed in connection with our website and services.
iDriv Ltd
71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom
Email: info@idriv.co.uk
Telephone: +44 208 854 0943 / +44 780 929 1438
Our website currently provides online booking and account functionality and offers a range of private hire services, including airport transfers, corporate travel, school runs, events, hospital transfers and intercity journeys.
Depending on how you use our website and services, we may collect the following information.
This may include:
When you make a booking, we may collect information necessary to arrange and provide your journey, including:
Payments may be processed through third-party payment providers.
Where payment is processed by a third-party payment provider, iDriv may receive information necessary to confirm and reconcile the payment but does not necessarily receive or store your complete payment-card details.
Payment providers may process your information under their own privacy policies.
When you use our website, certain technical information may be collected automatically, including:
We use personal information only where we have a lawful basis to do so.
We may use your information to:
Under UK GDPR, we will rely on one or more of the following lawful bases:
We may process information where this is necessary to enter into or perform a contract with you, including arranging and providing your booking.
We may process information where necessary to comply with a legal or regulatory obligation.
We may process information where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
Examples may include:
Where required, we will ask for your consent before processing your information.
You may withdraw consent at any time where processing is based on consent.
Where applicable to the service, vehicle location and journey information may be processed for legitimate operational and safety purposes.
This may include:
Location information will be accessed only by authorised persons where there is a legitimate business or legal reason to do so.
Our existing service information confirms that GPS/journey monitoring may be used for passenger and driver safety, ETA information, regulatory compliance and operational purposes.
We will not sell your personal information.
We may share appropriate information with trusted third parties where necessary to provide our services or comply with our legal obligations.
These may include:
We only share information that is reasonably necessary for the relevant purpose.
Where information is provided to a driver or operational partner to facilitate a journey, only information reasonably necessary to provide that journey should be disclosed.
Drivers and service providers are expected to maintain confidentiality and handle passenger information securely.
Some of our technology, software or service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by UK data protection law.
These safeguards may include:
Our website may use cookies and similar technologies.
Cookies may be used to:
Where required, non-essential cookies will only be used with your consent.
You can control or disable cookies through your browser settings and, where applicable, our website cookie-management tools.
Disabling certain cookies may affect website functionality.
We may contact you about iDriv services, offers or relevant updates where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications.
You can unsubscribe from marketing communications at any time by:
We will continue to send essential service communications where necessary, such as booking confirmations, service updates and important account information.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, regulatory, accounting, insurance and disputeresolution requirements.
Retention periods may vary depending on the type of information.
For example:
We will securely delete, anonymise or otherwise dispose of personal information when it is no longer required.
Our current website GDPR information states specific retention periods for certain categories of booking, payment, employee/driver and GPS data. Those periods should be reviewed against iDriv's actual legal and operational requirements before being incorporated into this website policy.
We take reasonable technical and organisational measures to protect personal information against:
Security measures may include:
No internet transmission or electronic storage system can be guaranteed to be completely secure. However, we take reasonable steps to reduce security risks.
If we become aware of a personal data breach, we will assess the incident and take appropriate action.
Where required by law, we will notify the Information Commissioner's Office and/or affected individuals within the applicable statutory timescales.
Examples of potential breaches include:
If you believe your information has been compromised, please contact us immediately at info@idriv.co.uk.
Subject to applicable legal conditions and exemptions, you may have the right to:
Request a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information in certain circumstances.
Ask us to restrict the processing of your information in certain circumstances.
Object to certain types of processing, including direct marketing.
Request certain information in a structured, commonly used and machine-readable format where applicable.
Where we rely on consent, you may withdraw your consent at any time.
You may have rights regarding solely automated decisions that produce legal or similarly significant effects, where applicable.
To exercise any of these rights, contact:
Email: info@idriv.co.uk
We may need to verify your identity before processing certain requests.
If you have concerns about how iDriv has handled your personal information, please contact us first.
Data Protection Contact
iDriv Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: info@idriv.co.uk
We will investigate your concern and respond within the applicable timeframe.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
ICO website: Information Commissioner's Office
Our services may include journeys involving children and young people.
Where a booking involves a child or young person, personal information will be processed only where there is a lawful basis and where it is necessary to arrange and provide the service, protect the passenger, comply with legal requirements or fulfil another legitimate purpose.
We do not knowingly use children's personal information for inappropriate marketing purposes.
Where a booking is made by a parent, guardian, school, local authority or other authorised organisation, information may be processed as necessary to provide the requested service.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
You should review the privacy policies of those websites before providing them with personal information.
We may update this Privacy Policy from time to time to reflect:
The latest version will be published on our website.
Where changes are material, we will take appropriate steps to bring them to your attention.
If you have any questions about this Privacy Policy or how we process your information, please contact us.
iDriv Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@idriv.co.uk
Telephone:
+44 208 854 0943
+44 780 929 1438
Website: www.idriv.co.uk
Company: iDriv Ltd
Company Number: 16766139
Policy: Website Privacy Policy
Effective Date: 11 August 2026
Next Review Date: 11 August 2027
Approved By: Osamudiamen Ojo-Igbinoba
Position: Managing Director
Signature: O.OjoIgbinoba
Date: 11 August 2026
